Detailed description of goods and/or services.

• Nape-Cigars is a business in the tobacco industry that sell cigars.

Delivery policy

• Subject to availability and receipt of payment, requests will be processed within 3 to 5 working days and delivery confirmed by 

Export restriction

• The offering on this website is available to South African clients only.

Return and Refunds policy

• The provision of goods by Nape-Cigars (Pty) Ltd is subject to availability. In cases of unavailability, Nape-Cigars (Pty) Ltd will refund the client in full within 30 days. Cancellation of orders by the client will attract a (0)% administration fee.

Customer Privacy policy

• Nape-Cigars shall take all reasonable steps to protect the personal information of users. For the purpose of this, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 1 of 2000 (PAIA). The PAIA may be downloaded from: http://www.lawsofsouthafrica.up.ac.za/current-legislation

Payment options accepted

• Payment may be made via Visa, MasterCard, Mobicred or PayPal or by bank transfer into the Nape-Cigars business bank account, the details of which will be provided on request.

Card acquiring and security

• Card transactions will be acquired for Nape-cigars via PayGate (Pty) Ltd who are the approved payment gateway for all South African. Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

Customer details separate from card details

• Customer details will be stored by Nape-Cigars separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za.

Merchant Outlet country and transaction currency

• The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

Responsibility

• Nape-Cigars takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

Country of domicile

• This website is governed by the laws of South Africa and Nape-Cigars chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

Variation

• Nape-Cigars may, in its sole discretion, change this agreement or any part thereof at any time without notice.

Company information

• This website is run by Nape-Cigars (sole trader / private company / close corporation) based in South Africa trading as Nape-Cigars (Pty) Ltd and with registration number 2019/011344/07 and Motlabaile Mphahlele (Director(s)/Member(s)/Owner(s)).

Nape-Cigars contact details

• Company Physical Address: House no:445 Puana Section, Gopane village, Lehurutshe, North-West 2882. 
• Email: bailemphahlele@yahoo.com
• Telephone: +27(0) 60 984 0854